Chiller unit failure, or power source failure, compliance to cold storage discipline will ensure the perishable products stored within will continue to be stored at the designated storage temperature for a further 3 days, failure of a second support chiller within the same storage unit reduces that period to 1.5 days.
In the unlikely event independent chiller units all fail, the products will be moved to one or more of the remaining cold storage rooms within a compartmentalised facility, to preserve the perishable products. If the unit comprises of only one single storage unit, we will implement a robust contingency plan to preserve our clients’ assets, by supplying mobile freezer assets at no costs, until such time our technicians have repaired the main storage unit. ASCOM guarantee the safety of your assets, whilst under the care, supervision, and management of the ASCOM team, our clients will incur zero loss.
Our technicians and supervisors will at all times adhere to the chiller unit manufacturers specified servicing and maintenance programme.
Clients may opt to be the end-user and not require onsite management, ASCOM can provide a chiller unit engineer who will be on call 24/7, the engineer if required can be on site within a contractually pre-agreed timeline to investigate the issue, if required take the appropriate corrective action to rectify the fault and resolve the issue in support of our client.